Impact Of Non-Verbal Communication

No matter how much one can try one can not not-communicate. Communication can be classified as Verbal and Non-Verbal. Verbal Communication is through words and speech; whereas; Non-Verbal communication does not involve speech or words, this is a wordless message received through the medium of gestures, signs, body movements, facial expressions, tone of voice, colour, time, space, style of writing, choice of words, clothing and hairstyle.

Researches in communication suggest that many more feelings and intentions are sent and received non-verbally than verbally. Mehrabian and Wienerfollowing suggested that only 7% of message is sent through words while remaining 93% is sent through non-verbal expressions (55% through facial expression, body language, gestures and 38% through tone of voice, inflection). Thus, the research suggest that non-verbal communication is more instinctive, powerful, requires deep thinking, conscious efforts and is more genuine. Education Psychologist Marilyn Maple says, "When you can consciously "read", what others are saying unconsciously, you can deal with issues at work and at home before they turn into full blown problems."

Non-Verbal Communication can be classified as KINESICS LANGUAGE (Use of Body Language which includes facial expression, eye contact, gestures, appearances); PROXEMICS LANGUAGE (Use of Space Language, Surrounding and Environment); TIME LANGUAGE (Effective Time Management); SIGN LANGUAGE (Use of Visuals, Audio/ Sound) and HAPTICS LANGUAGE (Use of "Touch" Language)

Impact Of Non-Verbal Communication

According to Dr. Pradeep Moonot, "Many times we tend to convey our feelings by smiling, patting, shouting, frowning or even by using different tones, gestures and facial expression to give a deeper meaning to our sentences. People communicate by the way they walk, stand and sit. Positive Postures and Movements are frequent indicators of self-confidence, energy, status, attitude, affective mood, approval and warmth". Whereas; Dressing identifies sex, age, socio-economic class, religion, status, role, group membership, occasion, personality, mood and physical environment.

Accent, Intonation, Pitch, Speed of Delivery and Clarity are factors attributing to non-verbal communication. As the Proverb says, "It is not what we say that counts, but how we say it", reflects the significance of vocal intonation. Some words or phrases can have different meanings depending on how they are said. Difference in loudness, pitch, temper, rate, inflection, rhythm and enunciation all relate to the expression of various emotions.

The saying, "A Picture is worth a thousand words", well describes the meaning of facial expressions which may be intentional or unintentional. However, the most dominant and reliable features of the face are the Eyes and Smile - The Eyes provides a constant channel of communication. They can be shifty and evasive, convey hate, fear and guilt, or express confidence, love and support; whereas; Smiling is a Positive, Powerful cue that transmits happiness, friendliness, warmth, liking, affiliation and affection.

Finally, the importance of Non-Verbal Communication is rightly explained by Nancy Austin, a management consultant, "When people don't know whether to believe what they are hearing or what they are seeing, they try to follow the non-verbal language which often tells the truth. You can play fast and get loose with words, but it's much more difficult to lose with gestures."

Here are few TIPS for effective Non-Verbal Communication:-

1. Make yourself comfortable, relaxed and attentive.

2. Maintain frequent eye contact; avoid staring, glaring or looking away.

3. Control the Tone of your Voice.

4. Gestures should not reveal emotional frustrations.

5. Maintain a clear Audible voice.

6. Maintain a pleasant and genuine Smile.

Impact Of Non-Verbal Communication
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Rupal Jain, Lecturer, Atharva Institute of Management Studies (Mumbai), and I can be reached at jainrupal@sify.com

Communication Skills & Leadership - Organizational Communications Processes in Leadership Activity

"Sooth 't were a pleasant life to lead,
With nothing in the world to do
But just to blow a shepherd's reed,
The silent season thro'
And just to drive a flock to feed,-
Sheep - quiet, fond and few!"
- Laman Blanchard

Communication skills give leaders ways to connect with, understand and influence the needs of people. It would be so very pleasant to live the life depicted in Blanchard's musings.

Even though leadership combines the roles of shepherd, steward and orchestral conductor, people are not sheep, people do not dance to every tune, people will not feed on any old meal.

Communication Skills & Leadership - Organizational Communications Processes in Leadership Activity

The primary leadership activity involves using organizational communications processes to establish relationships, garner commitment, advise and counsel and educate or develop their people.

Grow Relationships, Make Commitments

"Nature has given us two ears but only one mouth."
- Benjamin Disraeli

However, God actually affirms, "death and life are in the power of the tongue". The meaning of that sentence is simply this - we should open our mouths and say [write or type] whatever it is that we want to bring into existence!

Wise leaders use their words to convey their most essential, important and useful thoughts - otherwise, leaders listen for the clues, pains, hopes and boundaries being communicated by others.

Powerful leaders tend to say profoundly meaningful things that will engage, connect and commit people to their cause.

Advise and Counsel by Discovering

"We learn wisdom from failure much more than from success. We often discover what will do by finding out what will not do; and probably he who never made a mistake never made a discovery." - Samuel Smiles

You can easily learn new things by using everyday organizational communications processes such as meetings, briefings, presentations, forums, discussions, written exchanges, casual conversations, reviews and coaching or consulting sessions.

Just how are leaders supposed to know what is profound or meaningful to other people?

People usually find ways to communicate those needs, desires and fears that are most important to them. People will always reveal those feelings or thoughts about themselves through their spoken, written and unspoken communications.

By asking how, what, why, when, with whom or where a person is doing something, you can glean much information about them and their impressions and preferences.

Educate, Develop and Train One Byte At A Time

"Heaven is not reached at a single bound;
But we build the ladder by which we rise
From the lowly earth to the vaulted skies,
And we mount to its summit round by round."
- Josiah Gilbert Holland

Investing your time and energy into listening to others will help you learn more about their concerns, hopes and guiding beliefs.

You can incorporate the leadership activities, communication skills and organizational communications processes previously mentioned to help your people and yourself:

- Learn by structured doing [training]

- Learn by practicing and assessing [developing]

- Learn by experimenting, exploring and discussing [educating]

Be the leader other people appreciate and look forward to communicating with - master these skills and watch your associates grow, flourish and succeed.

Mustard Seed Investments Inc., Copyright © 2005, All rights reserved.

Communication Skills & Leadership - Organizational Communications Processes in Leadership Activity
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Bill Thomas provides helpful guidance through the "Leadership-UltraNet!" - an affordable, guaranteed, leadership skills training program featuring personal attention, comprehensive resources and follow-up support for your growth. Learn how the UltraNet! empowers your Leadership performance today, in every way!
http://www.leadership-toolkit.com/Leadership_UltraNet.html

Cheap iPhone - How to Get an Apple iPhone at Below Market Price!

So you want to buy a cheap Apple iPhone?

The huge price tag of above 0 dollars is very prohibitive to most people who are interested in obtaining a Cheap iphone. The good news is these same persons are not aware that there are different places from which they can buy cheap iPhones, and most likely at considerably less than half the retail price.

So what are your options for a cheapest Apple iPhone?

Cheap iPhone - How to Get an Apple iPhone at Below Market Price!

One place where you can get these phones is by shopping internet retail stores. Internet retailers are competing for your click business and they will more likely than not, sell their products at much cheaper prices. Do not be fooled by the cheap price of these phones, they are the real thing. These online stores can afford to keep their cheap prices much lower than regular offline retail stores because they do not have the over head cost, which your regular offline retail store would have, so that cost is not included in the price of the phone.

Some of these vendors have been doing business for many years, and this is sure sign that the Mobile products they offer are the real deal and not some knock off product. Some of these vendors carry some very high end, high priced products in their inventory and they have been doing so for many years.

Online companies who sell cheap iPhones and other mobile products, tend to promote a social community like setting. They want to build a rapport with you the buyer, they want to keep you on their mailing list in order to provide you with latest news, or offer you other accessories for your phone. They also serve as a place to meet other phone users and share your experiences. This is why have slashed their prices so low, they will have you as a customer for life in the digital world.

It does not matter where you actually go to buy your phone, if you are getting it for less than the suggested retail price, it is advisable to spend more time ensuring that it is brand new and make sure that you get a warranty in order to protect your purchase in the unlikely event that something goes wrong.

Just remember the cheapest iPhones are not the 3G Models

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I heard you say - So Exactly where can I get a cheap iPhone? Click here to get the lowest prices and the cheapest Apple iPhones.

How to Write Marketing Communications Plans

Marketing Communications are "all strategies, tactics, and activities involved in getting the desired marketing messages to intended target markets, regardless of the media used" (MarcommWise, 2006). Tony Yeshin (1999) defines marketing communications as "the process by which a marketer develops and presents stimuli to a defined target audience with a purpose of eliciting a desired set of responses" (Yeshin, 1999). Marketing communications are: adverting, sales promotions, personal selling, PR and direct and interactive marketing (Fill, 1999).
Consequently Marketing Communications Plan is the marketing plan which promotional plan incorporates two or more integrated marketing communications mediums aiming to reiterate the same goals and objectives. Marketing Communications Plans are considered by many professionals as an excellent way to effectively communicate with target audience.
Marketing Communications Plans are generally based on two different frameworks: Marketing Communications Planning Framework and SOSTAC (Fill, 1999).

Marketing Communications Plans consist of the following vital elements:

Context analysis

How to Write Marketing Communications Plans

Promotional objectives

Marketing communications strategy

Promotional mix (methods and tools)

Budget schedule

Evaluation and control (Fill, 1999).

When writing marketing communications plan it is important to:

1. Set corporate, marketing and marketing communications objectives, which would support and integrate with each other.

2. Develop segmentation, targeting and positioning strategies

3. Develop creative message with which Marketing Communications Plan with communicate with target audience

4. Select and justify one or combination of marketing strategies (push, pull or profile)

5. Develop well-rounded and creative set of promotional mediums and allocate appropriate budget for each medium.

6. Create contingency planning strategy (in case something goes wrong)

7. Set strict set of evaluation and control mediums which would include milestones and continuous evaluation

References

Fill C (1999) Marketing Communications, 2nd Edition, Prentice Hall Europe
Yeshin T, (1999) Integrated Marketing Communications, The chartered institute of marketing, Butterworth Heinemann, Oxford
http://www.marcommwise.com/glossary.phtml?a=m&s=0

Please find below links to excellent Marketing Communications Plans:

C/M/315. INTEGRATED MARKETING COMMUNICATIONS PLAN FOR ROYAL CARIBBEAN CRUISES LTD

S/M/162. Marketing communication plan: Philips SatinIce UK, and current marketing communications strategy analysis

S/M/158. Marketing Communication Plan for British Airways

S/M/158. Marketing Communication Plan for British Airways

E/M/14. Marketing Communications Plan for Pizza Hut

C/M/180. Internet music search engine Promotion Campaign

C/M/171. Analysis of the 50+ customer group for M&S and brief outline of a promotional campaign

P/M/311. Marketing communication Plan for Direct Lines the breakdown service

S/M/77. Project Management for Marketing Communications Campaign

P/M/289. Marketing Communications Plan for ROYAL DUTCH/ SHELL

S/M/69. Marketing Communications Plan for British Airways (BA)

P/M/269. Marketing Communications Plan for Shell

P/M/262. Marketing Communications Plan for North West Valley Sailing Club

C/M/117. Marketing Communications Plan for Hugo Boss

P/M/252. Marketing Communications Plan for the Introduction of New Product: Smoothie

P/M/139. Marketing Communications Plan for Haagen-Dazs

P/M/130. Marketing Communications Plan for the new degree programme

P/M/133. Marketing Communications Plan for Marks and Spencer

P/M/134. Analysis and development of Marketing Communications Plan for Adidas (US)

http://www.coursework4you.co.uk/sprtmrk28.htm

How to Write Marketing Communications Plans
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All Rights Reserved. Copyright © 2006 Verena Veneeva http://www.coursework4you.co.uk/sprtmrk28.htm

Text Message Abbreviations - SMS Dictionary Examples

Basically, this is just another expression for SMS dictionary, or SMS shortcut. These abbreviations are simply the text messaging shortcuts that people use each and every day to make sending SMS messages so much quicker and easier. Some of the shortcuts below are only used for instant messenger messages, or at the end of a text message to convey the mood of the person sending the text message. Some of the txt msg shortcuts are good examples of how people shorten words when they send text messages.

So let's take a look at some common text message abbreviations, then.

SMS Abbreviations:

Text Message Abbreviations - SMS Dictionary Examples

Anything - NTHING

Are you OK - RUOK?

Are - R

Ate - 8

Be - B

Before - B4

Be seeing you - BCNU

Cutie - QT

Date - D8

Dinner - DNR

Easy - EZ

Eh? - A?

Excellent - XLNT

Fate - F8

For - 4

For your information - FYI

Great - GR8

Late - L8

Later - L8R

Lots of love/laughs - Lol

Love - LUV

Mate - M8

Please - PLS

Please call me - PCM

Queue/cue - Q

Rate - R8

See/sea - C

See you later - CU L8R

Speak - SPK

Tea - T

Thanks - THX

Thank you - THNQ

To/too - 2

To be - 2B

Today - 2DAY

Tomorrow - 2MORO

Want to - WAN2

What - WOT

Work - WRK

Why - Y

You - U

------------

Happy/Smiley -:-)

Angry - :-||

Very happy - :-))

Confused - %-)

Tongue tied - :-&

Sad - :-(

Saintly - O:-)

Laughing - :-D

Crying - :'-(

Surprised/shocked - :-O

Screaming - :-@

Kiss - :-*

Pig - :@)

Clown - *:-)

Wink - ;-)

There are more SMS shortcuts that could make up a so-called SMS dictionary, but the more words you use the less effective the shortcuts are as people stop understanding what you're actually saying.

In this case, a short 'vocabulary' is best so everyone knows what is being said.

Text Message Abbreviations - SMS Dictionary Examples
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And you can find more SMS text message abbreviations at TextMeFree.com's SMS Dictionary page

Discover new free SMS sites by subscribing to TextMeFree's FREE newsletter, The TextMeFree Times, available at http://www.textmefree.com/newsletter.html

From Steve M Nash - Site owner of TextMeFree.com

Bad Communication: Is It Holding You Back - Learn How To Break Free

The reason jobs are often not done right and employees are fired is because of lack of skill. Right? Wrong! Poor communication and ineffective human relations are the major causes. Remember: Communication is a "meeting of meanings." It's getting through to the other person what you mean in a way that they understand. In fact, you want them to do more than understand, you want them to act on the information in the correct way. Effective communication is talking and listening to create that understanding. The end result is to get things done in a way so that you, the organization, and the employee will all be satisfied.

Poor communication with your boss or your employees means the job won't be done well. It will mean friction and frustration. It can also result in foul-ups, misunderstood orders, wasted time, and unnecessary grievances. It could even cause work stoppages and strikes.

Try to see situations from their point of view. How would you feel if you were in their shoes? Ask how they feel about the task. Tell them how you feel about the task's importance and what having it done well means to you. Think about how ready the employee is to receive your message. Would another time be better?

Bad Communication: Is It Holding You Back - Learn How To Break Free

Do you jump into the conclusion and action as to what needs to be
accomplished too fast with your employees? Remember to discuss the
larger picture up front and explain the context or the purpose of the
assignment/project. Realize also that a dialogue with Q and A that
forms the understanding in the employees mind is one of the best
communication methods. Think that this is obvious, well... it isn't.

Bad Communication: Is It Holding You Back - Learn How To Break Free
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Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

Technology Is Changing Communication In Society

Technology has increased exponentially nearing the end of the 20th century. There are now so many new means of communications that looking back at a decade ago, you would be surprised at all of how technology has progressed since then. The internet has become a new mode of communication which branches off into web cam conversations, instant messaging, email and social networking sites. Another main mode of communication that is dependent on today is the cellphone, almost everyone has one now a days.

The internet has allowed people to communicate with one another from and to any part of the world. Web cam conversations for example allow people to see the person they are communicating with along with their voice. This is a more personal type of communication, it is fast and allows you to reach people at any corner of the world as long as they have a web cam and an internet connection.

Instant messaging has also been becoming more and more popular. It is also a main source of communication among many people (especially the younger generation). Instant messaging allows people to talk to each other through writing instantly. Messages can be sent to the person in split seconds. With instant messaging you can talk to many people at once unlike using the phone, where you need to commit to just one person. One of the main reasons why instant messaging has become more popular is because not only is it convenient, it is also free.

Technology Is Changing Communication In Society

Social networking sites are fairly new but it allows users to add their friends and send them messages. People can also network through social networking sites or find old lost friends. There are many options available in these sites such as messaging, chatting and uploading photos which you can connect to your friends and family.

Email is another dependent source of communication among several individuals and businesses. They are greatly used because it is free and your message can be sent to the other person instantly, unlike letter mail which takes days to process and deliver.

Cellphones are being used more often now as they become smaller and more affordable. Cellphones allow people to have constant communication with them at all times, instead of using the conventional house telephone which limits you to communication only at home, cellphones are brought with people wherever they go, allow you to be able to communicate with anyone at anytime.

Technology Is Changing Communication In Society
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Israel Lagares has recently undergone a new diet and fitness routine and is chronicling the weight loss journey on the Fat Man Unleashed weight loss blog.