Showing posts with label Communication. Show all posts
Showing posts with label Communication. Show all posts

Friday, January 25, 2013

Is Text Messaging Replacing Human Communication?

Remember the days of passing notes in class, trying to be sneaky so that the teacher wouldn't catch you? Now imagine that it's not a neatly folded piece of paper that you are trying pass across the aisle at school, but a note typed into a select area of a cell phone. By selecting who you want to send that note to and pressing send, you have just passed that note on without anyone even noticing. Unless, of course, the teacher catches you with your cell phone in class, which may be cause to take it from you for the day. Nonetheless, whether in school, at home, shopping at the mall or studying in the library, kids are keeping in constant contact through their cell phones without ever saying a word. Welcome to the world of text messaging.

In this day and age, most everyone is equipped with a cell phone, from Grandma down to a five year old child. Back in the days when you actually had to be at home to receive a phone call, people had to actually speak to one another, whether you wanted to or not. You took a chance by answering the telephone when it rang, not knowing who was on the other end.

Then came caller ID, which at least gave us the choice of whether we wanted to pick up the phone or not. Cell phones are all equipped with some form of caller ID, giving us that same option, but there is also a feature on the cell phone that can eliminate having to talk to anyone at all. It's called text messaging and how it works is that instead of dialing a number, or choosing one from our contact list we have inserted into our phones and talking with the party at the other end, we can simply type them a message. The person on the receiving end will get the message, read it, and type a message back.

Is Text Messaging Replacing Human Communication?

Back in the day, we called that writing a letter! Unlike sending a letter across the country and waiting for sometimes weeks to get a reply, text messaging is instant. But like a letter, texting gives you a sense of anonymity, not having to actually talk to the person you are texting. This gives some teenagers a false sense of security, allowing them to text words to people that they would never say to them in person. In some cases, sending nasty or degrading messages to kids simply to make fun of them or say things to hurt them has become a form of bullying. The best answer to that is that the person on the reviving end can simply hit delete and the message is gone.

Text messaging seems to be another way to avoid human communication, such as speaking to a person on the phone or face to face. Like any technology before it, it has advantages and disadvantages, but one thing is for sure. Texting has definitely become all the rage.

Is Text Messaging Replacing Human Communication?
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Look more from Steven Reynolds, a writer with a focus on technology related discussions that talks about everything from how to create a cell phone skin, what to look for in laptops, and most gadgets.

Friday, December 21, 2012

Integrated Marketing Communications - 5 Primary Communication Tools

Communication is always one of the most important and vital strategic areas of an organization's success. You can have the best or most innovative products or services, but if your internal and external communications are weak, then the demand for your products or services raises a personal flag of concern. When communicating the value of your products or services, you want to focus on how they will benefit your clients.

When planning your strategy for Integrated Marketing Communication or IMC, you want to have dialogue with your customers by inviting interaction through the coordinated efforts of content, timing and delivery of your products or services. By ensuring direction, clarity, consistency, timing and appearance of your messages, conveyed to your targeted audience, these factors will help avoid any confusion about the benefits of your brand, through the connection of instant product recognition.

When looking at your marketing mix, you're examining price, distribution, advertising and promotion, along with customer service. Integrated marketing communication is part of that marketing mix included in your marketing plan. IMC strategies define your target audience, establishes objectives and budgets, analyzes any social, competitive, cultural or technological issues, and conducts research to evaluate the effectiveness of your promotional strategies.

Integrated Marketing Communications - 5 Primary Communication Tools

If companies are ethically planning, communicating, and following industry guidelines, they will most likely earn the trust of their customers and target audience. There are five basic tools of integrated marketing communication:

1. Advertising:
This tool can get your messages to large audiences efficiently through such avenues as radio, TV, Magazines, Newspapers (ROP), Internet, Billboards and other mobile technological communication devices. This method can efficiently reach a large number of consumers, although the costs may be somewhat expensive.

2. Sales Promotion:
This tool is used through coupons, contests, samples, premiums, demonstrations, displays or incentives. It is used to accelerate short-term sales, by building brand awareness and encouraging repeat buying.

3. Public Relations:
This integrated marketing communications tool is initiated through public appearances, news/press releases or event sponsorships, to build trust and goodwill by presenting the product, company or person in a positive light.

4. Direct Marketing:
This tool will utilized email, mail, catalogs, encourage direct responses to radio and TV, in order to reach targeted audiences to increase sales and test new products and alternate marketing tactics.

5. Personal Selling:
Setting sales appointments and meetings, home parties, making presentations and any type of one-to-one communication, to reach your customers and strengthen your relationship with your clients, initiate this IMC tool.

Decisions linking the overall objectives and strategies during the marketing planning phases help to evaluate and fine-tune the specific activities of integrated marketing communication. Before selecting an IMC tool, marketing, product and brand managers must look at social, competitive, legal, regulatory, ethics, cultural and technological considerations. One thing you want to avoid when activating the tools of integrated marketing communication is reaching inappropriate audiences and causing controversy. That could be damaging when trying to build brand awareness and encourage consumer spending with your company. When marketing managers examine the beliefs, emotions and behavior of their targeted audience towards their brand, they can influence their beliefs to achieve product awareness, by attracting attention to their promotional campaigns.

Integrated Marketing Communications - 5 Primary Communication Tools
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Kym Gordon Moore is a Creative Marketing Strategist and Public Relations Administrator for Moore 2 It Productions, a firm dedicated to coordinating cost-effective, creative strategic marketing packages for new small businesses and newly published authors. http://www.moore2itproductions.com She is the author of "Diversities of Gifts: Same Spirit," Co-Founder of Favorite Things for a CAUSE, a member of the American Marketing Association, American Authors Association and the North Carolina Writer's Network. http://www.kymgmoore.com

Friday, November 30, 2012

Impact Of Non-Verbal Communication

No matter how much one can try one can not not-communicate. Communication can be classified as Verbal and Non-Verbal. Verbal Communication is through words and speech; whereas; Non-Verbal communication does not involve speech or words, this is a wordless message received through the medium of gestures, signs, body movements, facial expressions, tone of voice, colour, time, space, style of writing, choice of words, clothing and hairstyle.

Researches in communication suggest that many more feelings and intentions are sent and received non-verbally than verbally. Mehrabian and Wienerfollowing suggested that only 7% of message is sent through words while remaining 93% is sent through non-verbal expressions (55% through facial expression, body language, gestures and 38% through tone of voice, inflection). Thus, the research suggest that non-verbal communication is more instinctive, powerful, requires deep thinking, conscious efforts and is more genuine. Education Psychologist Marilyn Maple says, "When you can consciously "read", what others are saying unconsciously, you can deal with issues at work and at home before they turn into full blown problems."

Non-Verbal Communication can be classified as KINESICS LANGUAGE (Use of Body Language which includes facial expression, eye contact, gestures, appearances); PROXEMICS LANGUAGE (Use of Space Language, Surrounding and Environment); TIME LANGUAGE (Effective Time Management); SIGN LANGUAGE (Use of Visuals, Audio/ Sound) and HAPTICS LANGUAGE (Use of "Touch" Language)

Impact Of Non-Verbal Communication

According to Dr. Pradeep Moonot, "Many times we tend to convey our feelings by smiling, patting, shouting, frowning or even by using different tones, gestures and facial expression to give a deeper meaning to our sentences. People communicate by the way they walk, stand and sit. Positive Postures and Movements are frequent indicators of self-confidence, energy, status, attitude, affective mood, approval and warmth". Whereas; Dressing identifies sex, age, socio-economic class, religion, status, role, group membership, occasion, personality, mood and physical environment.

Accent, Intonation, Pitch, Speed of Delivery and Clarity are factors attributing to non-verbal communication. As the Proverb says, "It is not what we say that counts, but how we say it", reflects the significance of vocal intonation. Some words or phrases can have different meanings depending on how they are said. Difference in loudness, pitch, temper, rate, inflection, rhythm and enunciation all relate to the expression of various emotions.

The saying, "A Picture is worth a thousand words", well describes the meaning of facial expressions which may be intentional or unintentional. However, the most dominant and reliable features of the face are the Eyes and Smile - The Eyes provides a constant channel of communication. They can be shifty and evasive, convey hate, fear and guilt, or express confidence, love and support; whereas; Smiling is a Positive, Powerful cue that transmits happiness, friendliness, warmth, liking, affiliation and affection.

Finally, the importance of Non-Verbal Communication is rightly explained by Nancy Austin, a management consultant, "When people don't know whether to believe what they are hearing or what they are seeing, they try to follow the non-verbal language which often tells the truth. You can play fast and get loose with words, but it's much more difficult to lose with gestures."

Here are few TIPS for effective Non-Verbal Communication:-

1. Make yourself comfortable, relaxed and attentive.

2. Maintain frequent eye contact; avoid staring, glaring or looking away.

3. Control the Tone of your Voice.

4. Gestures should not reveal emotional frustrations.

5. Maintain a clear Audible voice.

6. Maintain a pleasant and genuine Smile.

Impact Of Non-Verbal Communication
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Rupal Jain, Lecturer, Atharva Institute of Management Studies (Mumbai), and I can be reached at jainrupal@sify.com

Monday, November 26, 2012

Communication Skills & Leadership - Organizational Communications Processes in Leadership Activity

"Sooth 't were a pleasant life to lead,
With nothing in the world to do
But just to blow a shepherd's reed,
The silent season thro'
And just to drive a flock to feed,-
Sheep - quiet, fond and few!"
- Laman Blanchard

Communication skills give leaders ways to connect with, understand and influence the needs of people. It would be so very pleasant to live the life depicted in Blanchard's musings.

Even though leadership combines the roles of shepherd, steward and orchestral conductor, people are not sheep, people do not dance to every tune, people will not feed on any old meal.

Communication Skills & Leadership - Organizational Communications Processes in Leadership Activity

The primary leadership activity involves using organizational communications processes to establish relationships, garner commitment, advise and counsel and educate or develop their people.

Grow Relationships, Make Commitments

"Nature has given us two ears but only one mouth."
- Benjamin Disraeli

However, God actually affirms, "death and life are in the power of the tongue". The meaning of that sentence is simply this - we should open our mouths and say [write or type] whatever it is that we want to bring into existence!

Wise leaders use their words to convey their most essential, important and useful thoughts - otherwise, leaders listen for the clues, pains, hopes and boundaries being communicated by others.

Powerful leaders tend to say profoundly meaningful things that will engage, connect and commit people to their cause.

Advise and Counsel by Discovering

"We learn wisdom from failure much more than from success. We often discover what will do by finding out what will not do; and probably he who never made a mistake never made a discovery." - Samuel Smiles

You can easily learn new things by using everyday organizational communications processes such as meetings, briefings, presentations, forums, discussions, written exchanges, casual conversations, reviews and coaching or consulting sessions.

Just how are leaders supposed to know what is profound or meaningful to other people?

People usually find ways to communicate those needs, desires and fears that are most important to them. People will always reveal those feelings or thoughts about themselves through their spoken, written and unspoken communications.

By asking how, what, why, when, with whom or where a person is doing something, you can glean much information about them and their impressions and preferences.

Educate, Develop and Train One Byte At A Time

"Heaven is not reached at a single bound;
But we build the ladder by which we rise
From the lowly earth to the vaulted skies,
And we mount to its summit round by round."
- Josiah Gilbert Holland

Investing your time and energy into listening to others will help you learn more about their concerns, hopes and guiding beliefs.

You can incorporate the leadership activities, communication skills and organizational communications processes previously mentioned to help your people and yourself:

- Learn by structured doing [training]

- Learn by practicing and assessing [developing]

- Learn by experimenting, exploring and discussing [educating]

Be the leader other people appreciate and look forward to communicating with - master these skills and watch your associates grow, flourish and succeed.

Mustard Seed Investments Inc., Copyright © 2005, All rights reserved.

Communication Skills & Leadership - Organizational Communications Processes in Leadership Activity
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Bill Thomas provides helpful guidance through the "Leadership-UltraNet!" - an affordable, guaranteed, leadership skills training program featuring personal attention, comprehensive resources and follow-up support for your growth. Learn how the UltraNet! empowers your Leadership performance today, in every way!
http://www.leadership-toolkit.com/Leadership_UltraNet.html

Sunday, November 11, 2012

Bad Communication: Is It Holding You Back - Learn How To Break Free

The reason jobs are often not done right and employees are fired is because of lack of skill. Right? Wrong! Poor communication and ineffective human relations are the major causes. Remember: Communication is a "meeting of meanings." It's getting through to the other person what you mean in a way that they understand. In fact, you want them to do more than understand, you want them to act on the information in the correct way. Effective communication is talking and listening to create that understanding. The end result is to get things done in a way so that you, the organization, and the employee will all be satisfied.

Poor communication with your boss or your employees means the job won't be done well. It will mean friction and frustration. It can also result in foul-ups, misunderstood orders, wasted time, and unnecessary grievances. It could even cause work stoppages and strikes.

Try to see situations from their point of view. How would you feel if you were in their shoes? Ask how they feel about the task. Tell them how you feel about the task's importance and what having it done well means to you. Think about how ready the employee is to receive your message. Would another time be better?

Bad Communication: Is It Holding You Back - Learn How To Break Free

Do you jump into the conclusion and action as to what needs to be
accomplished too fast with your employees? Remember to discuss the
larger picture up front and explain the context or the purpose of the
assignment/project. Realize also that a dialogue with Q and A that
forms the understanding in the employees mind is one of the best
communication methods. Think that this is obvious, well... it isn't.

Bad Communication: Is It Holding You Back - Learn How To Break Free
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Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

Tuesday, November 6, 2012

Technology Is Changing Communication In Society

Technology has increased exponentially nearing the end of the 20th century. There are now so many new means of communications that looking back at a decade ago, you would be surprised at all of how technology has progressed since then. The internet has become a new mode of communication which branches off into web cam conversations, instant messaging, email and social networking sites. Another main mode of communication that is dependent on today is the cellphone, almost everyone has one now a days.

The internet has allowed people to communicate with one another from and to any part of the world. Web cam conversations for example allow people to see the person they are communicating with along with their voice. This is a more personal type of communication, it is fast and allows you to reach people at any corner of the world as long as they have a web cam and an internet connection.

Instant messaging has also been becoming more and more popular. It is also a main source of communication among many people (especially the younger generation). Instant messaging allows people to talk to each other through writing instantly. Messages can be sent to the person in split seconds. With instant messaging you can talk to many people at once unlike using the phone, where you need to commit to just one person. One of the main reasons why instant messaging has become more popular is because not only is it convenient, it is also free.

Technology Is Changing Communication In Society

Social networking sites are fairly new but it allows users to add their friends and send them messages. People can also network through social networking sites or find old lost friends. There are many options available in these sites such as messaging, chatting and uploading photos which you can connect to your friends and family.

Email is another dependent source of communication among several individuals and businesses. They are greatly used because it is free and your message can be sent to the other person instantly, unlike letter mail which takes days to process and deliver.

Cellphones are being used more often now as they become smaller and more affordable. Cellphones allow people to have constant communication with them at all times, instead of using the conventional house telephone which limits you to communication only at home, cellphones are brought with people wherever they go, allow you to be able to communicate with anyone at anytime.

Technology Is Changing Communication In Society
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Israel Lagares has recently undergone a new diet and fitness routine and is chronicling the weight loss journey on the Fat Man Unleashed weight loss blog.

Friday, July 13, 2012

The Importance Of Communication Skills

Communication skills simply do not refer to the way in which we communicate with another person. It encompasses many other things - the way in which we respond to the person we are speaking, body gestures including the facial ones, pitch and tone of our voice and a lot of other things. And the importance of communication skills is not just limited to the management world, since effective communication skills are now required in each and every aspect of our life. However, in this article we will discuss the importance of communication skills in two areas namely business and relationships.

First, let us concentrate on the importance of communication in business. We can measure the importance of communication skills in the business sector when we take a look at job advertisements. There is little chance that you will come across an advertisement which does not mention that candidates should have good communication skills. Perhaps this is the only criteria which creates a positive impact when a person goes for a job interview. This is because technical qualifications are likely to be more or less the same for the candidates.

Communications

Without effective communication skills, a person may find it impossible to climb up the corporate ladder. Promotions come to those who can communicate effectively at all levels, from senior management level to the lowest employee. The use of communication skills in business is covered in more detail at http://www.communicationskillsworld.com

The Importance Of Communication Skills

As for communication within relationships, it should be remembered that maintaining good relationships is a way to a healthy lifestyle, and a good relationship can only be maintained by maintaining healthy communication with our near and dear ones. They are the ones we stay with on a regular basis. They are also the ones who see us at our best as well as our worst.

Good communication skills help the relationships to develop along good lines, and ensure that arguments and disagreements are kept to a minimum. Good communication will avoid arguments and insults

Another important part of communication in relationships is taking the initiative yourself. Do not wait for your best friend to call you after a long break. Instead take the phone and also take initiative to start the conversation. Often people have this problem while communicating, which comes from fear. They always think a thousand times whether to approach a person or not. But a person with good communication skills is always the first to start a conversation.

Given the importance of communication skills in both the personal and the corporate world, any individual who want to make progress with their life should develop this important skill.

The Importance Of Communication Skills

Carl Formby owns and operates http://www.communicationskillsworld.com a website dedicated to information on Communication Skills

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Monday, June 4, 2012

Beware of the 5 Communication Myths

When it comes to dealing with problems or issues with others, we are likely to follow one or more of these solutions that are myths of communication--solutions that are touted as solutions but can actually cause horrible problems instead.


Myth #1: Time heals all wounds. The truth is time usually deepens wounds. If time really healed all wounds, people would not blame their behavior on their childhood and past events as they often do. In fact, time can deceive us into thinking that problems with others have been resolved, but all it usually takes is to see them again or something to remind us of the past unresolved issues and we will become upset all over again. In essence our unresolved past is lying around waiting to strike us in the present.

Communications

What to do? Don’t rationalize, “Well, they are not saying or bringing it up. So I will just let it go.” Just because they are not bringing it up doesn’t mean they let it go. They may feel awkward or embarrassed or may not know how to bring it up so they have decided to bury it. The key is to proactively bring up issues and resolve them.

Beware of the 5 Communication Myths


Myth #2: Don’t Rock the Boat. The truth is if you don’t rock the boat, the boat will probably sink. Faced with an issue or problem that is bothering us, many people rationalize, “I am not going to say anything. It’s not that big a deal. I don’t want to rock the boat” The problem with this way of thinking is if we don’t say anything, the issue is unlikely to be resolved. Then what was once a small issue may fester and grow into a big problem. What to do? As stated above, proactively bring up issues as they happen.


Myth #3: Be Diplomatic. The truth is if we are too diplomatic, the person may not get the point and nothing may get resolved. Have you ever had someone be upset with you claiming that they told you about something and you did not do anything about it? Upon retrospect you realize that they might have brought it up but the person was so diplomatic, the person beat-around-the-bush and you missed the point. What to do? When we have an issue, yes-bringing things up in an understanding way is important, just make sure the issue and what you want done is clear.


Myth #4: Sandwich what you want to really say between two compliments. The truth is the “sandwich method” is so transparent that people immediately identify the strategy [http://stevengaffney.com/index.html] and feel manipulated. The sandwich method is when you place what you really want to say between two positive compliments. “I appreciate how hard you work, but blah, blah, blah… and thank you for working with me on this.” Such communication tricks can permanently damage relationships.

What to do? Tell people the truth. People are smart and we are usually lousy actors. People see through us anyway, so be honest and clear. If you have issues talk about them, get right to the point. When you have something nice to say, bring it up in separate conversation or at least in a different part of the conversation not connected to a problem or something we really want done.


Myth #5: More communication leads to resolution. The truth is just more communication can lead to wasting time and possibly more misunderstandings. Sometimes people believe and operate as if people talk about more things, that clarity will somehow magically emerge from the sheer volume of information and issues will get handled. But how often have you been in a meeting where people “talked about things” and nothing got resolved.

Consider this. If the solution were simply increased amounts of communication, wouldn’t you expect, for example that e-mail, cell phones, video conferencing to have significantly reduced communication problems? In spite of all of these extra tools now available, it seems there are more misunderstandings, mistakes and conflicts than ever before. And people still complain that they don’t receive the feedback they need to do their jobs properly.

In fact, communication technologies can also help people spread misinformation with blazing speed, sometimes with devastating results. Communication technology is not inherently bad. The way people use it is often ineffective. Increasing the amount of communication through multiple channels is not the answer in and of itself.

What to do? Instead of just increasing the amount of communication, make sure that people know how to effectively use the different ways to communicate. If learned, these methods can make the critical difference in successfully resolving issues as they arise.


Take Action

Pass this tip on to people you care about, your co-workers, your boss, your employees, family and friends. Use it as a basis to talk to the people around your office, in your organization and your personal life. Have an upfront conversation about the “myths of communication” and what everyone is willing to do differently. This way everyone will benefit from the knowledge and wisdom we all have to contribute.

If you need help and/or guidance [http://stevengaffney.com/client_testimonials.html] call us, we can help.


Together we can make the difference!

Beware of the 5 Communication Myths

Steven Gaffney, president of the Steven Gaffney Company, is a leading expert on honest, interpersonal communication, influence and leadership. Thousands of people credit, Steven’s speeches, seminars, TV, and radio appearances as well as his books and products with making immediate and lasting change in both their organizations as well as their personal lives. Serving such a diverse clientele has enabled Steven to create and implement innovative, cross-discipline solutions to achieve maximum effect. His clients include Marriott, Lockheed Martin, Raytheon, BP, Citigroup, American Express, SAIC, Allstate Insurance, Blue Care Network, Texas Instruments, CIA, US Department of the Treasury, NASA, American Cancer Society, The US Navy, The US Marine Corp, among many others.

Copyright, 2007 Steven Gaffney Company, All Rights Reserved. To distribute or replicate this article in any way please contact the Steven Gaffney Company at 703-241-7796 or via email at Christina@StevenGaffney.com

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Tuesday, May 29, 2012

The Three V's Of Communication Plus One

Making sure the message is received in any communication is vital. To insure the message is received, use of the three V's of communication is often emphasized by experts. The 3 V's are supported in a study of presentations by Albert Mehrabian, in which it was found that 55% of communicated information taken-in by the intended audience is visual, 7% is the verbal or text portion, and 38% is from the vocal speech of the presenter. These means that a lot of planning needs to go into a communication to insure the message intended is what is received. Below are some ideas on using the standard 3 V's of communication, plus another to indicate the value that the receiver should get from the communication.

VERBAL - When it comes to what to say, the often used phrase of "keep it simple" is highly relevant for the speaker or writer. Words said or written in a communication must be limited, concise, and easily understood by the audience. Use of jargon or special terms should not occur unless the audience is specialized and familiar with the terms. Terms should then be defined to make sure everyone who hears or reads the message knows the meaning. Plan the topic, outline the message, be precise as possible, then consider the audience and make revisions to text as necessary. VOCAL - Ever hear a parent say "it's not what you said; it's how you said it?" This statement is true in that it refers to the vocal message sent by the tone, volume, and speed of the spoken word. Tone is the pitch used in speech, the emotions generated or the words emphasized. Volume has to do with loudness or intensity of voice. What is emphasized, where are pauses, are whispers used to indicate confidentially? Fast speed can indicate excitement whereas slow can lead to audience boredom. Vocal changes in speech are easy. How can vocal elements be accomplished in written text? Tone and volume can be mimicked by using all capital letters to imply shouting, bold or underline is used for emphasis, and of course there is the exclamation point for excitement and enthusiasm. Pauses in speed may be indicated with ellipsis (...) or a dash (-). VISUAL - The old quote "a picture is worth a thousand words" may not be totally accurate, but it does present a valid point. People remember more of what they see than what they hear. Spoken communications should involve this sense by use of body language, facial expressions, gestures, and words that paint a picture in the audience's mind. Written documents, handout, or slide presentation can do this more visually utilizing graphic images, photographs, and charts. VALUE - Belief in the message by using WIIFM statements are a big key in any communication. People want to know "what's in it for me?" All communications should explain what the effect on the audience will be, as well as why and when they should care about what is being communicated.

Communications

Make sure the vital message in a communication is received by using the three V's of communication plus the value V. Remember to put some planning into the communication in order to utilize visuals that will enhance the vocal and verbal portions of the communication.

The Three V's Of Communication Plus One
The Three V's Of Communication Plus One

Shirley Fine Lee, author of "R.A!R.A! A Meeting Wizard's Approach", has worked as a training and development specialist since 1986, and an independent consultant since 2000. She has extensive experience, helping organizations with their team building, training development, meeting facilitation, presentation delivery, and other communication needs. This work involves developing productivity tools, presenting workshops, and writing. For instance, she has authored numerous training manuals, guides, and articles on a wide variety of topics. Her programs include time management, getting organized, problem solving, and team building. Find out more about her and options she provides on her website.

http://www.shirleyfinelee.com

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